Privacy Policy

1 Information We Collect

a. Information You Provide

b. Automatically Collected Information

We may automatically collect limited technical and usage information, including:

• Usage data (pages visited, actions taken, time on site)
• Device and browser information
• Operating system information
• IP address
• Error logs and diagnostic information

This information is collected to maintain service reliability, improve functionality, troubleshoot issues, monitor security, and improve user experience.

We do not use your information for advertising, profiling, or sale to third parties.

2 How We Use Your Information

We use your information to:

• Process and analyze uploaded documents to generate reports
• Deliver completed reports to your email address
• Improve extraction accuracy, rule performance, and system reliability
• Refine and validate estimate interpretation systems against real-world estimate patterns
• Maintain and improve platform functionality and security
• Provide customer support and respond to inquiries
• Conduct internal testing, debugging, analytics, and quality assurance

3 Data Storage and Retention

a. Uploaded Documents (Raw Files)

Uploaded estimate files are retained only as long as reasonably necessary for processing, support, quality assurance, security, and system improvement purposes.

Depending on operational needs, raw uploaded files may be:

• Deleted promptly after processing, or
• Retained temporarily for a limited period (generally up to 30–90 days) for troubleshooting, quality review, support, or operational purposes

Raw files will not be retained longer than reasonably necessary for legitimate business or operational purposes.

b. Structured and Derived Data

We may retain structured or derived data extracted from uploaded documents, including:

• Line item codes
• Quantities
• Estimate metadata
• Analytical outputs
• Rule evaluation results

This data may be retained for longer periods to:

• Improve system performance
• Improve estimate interpretation accuracy
• Refine and validate rule behavior
• Enhance product quality and reliability
• Support internal analytics and product development

4 Data Sharing

We may share information only in the following limited circumstances:

Trusted Service Providers

We may share information with third-party providers that assist in operating the service, including:

• Payment processors
• Cloud hosting providers
• Infrastructure and storage providers
• Analytics and monitoring providers

These providers are contractually or operationally required to maintain appropriate security standards and may not use your information for their own independent purposes.

Legal Requirements

We may disclose information where required to do so by applicable law, regulation, court order, legal process, or governmental request.

We may also disclose information where reasonably necessary to:

• Protect legal rights
• Prevent fraud or abuse
• Investigate security issues
• Enforce our Terms of Service
• Protect users, the public, or the service

5 Data Security

We use industry-standard measures designed to protect your information, including:

6 Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of uploaded documents or associated personal information
• Withdraw consent where applicable
• Contact us with privacy-related questions or concerns

To make a request, contact us at:

EstiMate Privacy
team@myestimateapp.com

We will respond within a reasonable time and in accordance with applicable law.

Residual copies of information may remain in backups, logs, archives, or disaster recovery systems for a limited period where reasonably necessary for security, legal, operational, or compliance purposes.

7 Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Maintain session state during uploads and checkout
• Improve user experience and functionality
• Remember user preferences
• Analyze platform usage and performance
• Monitor reliability and troubleshoot issues

We do not use cookies or tracking technologies to:

• Serve targeted advertising
• Track users across unrelated third-party websites
• Build advertising profiles

You may control or disable cookies through your browser settings. Disabling certain cookies may affect platform functionality.

8 Third-Party Services

We use third-party providers to operate portions of the service.

Third-party providers maintain their own privacy and security policies, which govern their handling of information where applicable.

9 International Data Processing

Depending on the infrastructure and service providers used to operate EstiMate, information may be processed or stored in jurisdictions outside of your province, state, or country of residence.

By using the service, you acknowledge that your information may be transferred to and processed in other jurisdictions where privacy laws may differ from those in your location.

10 Children's Privacy

EstiMate is not intended for use by individuals under the age of 18.

We do not knowingly collect personal information from children.

If you believe a child has provided information to us, please contact us at team@myestimateapp.com and we will take reasonable steps to delete the information.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or service functionality.

When updates are made, the “Last Updated” date at the top of this page will be revised.

Continued use of the service after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage users to review this page periodically.

12 Contact

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

EstiMate
team@myestimateapp.com

We take privacy and data protection seriously and will respond to inquiries as promptly as reasonably possible.